FREQUENTLY ASKED QUESTIONS





Do you offer gift wrap?

Gift wrap is not available at this time. However, we can include a personalized gift message. Before you begin the rest of Checkout, you can enter note to recipient in the Comment/Gift Note section on the shopping cart page.

Do you offer gift cards?

The OldShanghaiOnline.com E-Gift Card can be purchased in denominations of $25, $50, $75,and $100. They are delivered via email & can be redeemed at OldShanghaiOnline.com. E-Gift card may not be used to purchase another E-gift card. E-Gift Cards are Final Sale items and thus cannot be returned for refund or exchange unless required by law. Old Shanghai Online is not responsible for lost or stolen cards. There is no sales tax on E-Gift Cards.

How do I return or exchange a gift?

Please visit our Returns & Exchanges page.

How much is shipping to my address?

You will be able to see the shipping cost for your order before entering payment information and confirming the order.

What expedited shipping services do you provide?

We offer UPS 2nd Day or Next Day shipping options if you need an order urgently or have it delivered on a specific date. Please keep in mind that there is order processing time and UPS does not deliver on Saturdays, Sundays or major holidays. Therefore, if your order is placed on Wednesday to Friday, there is a chance that the second or next business day is the following Monday. We encourage you to email custserv@oldshanghaionline.com if you are not sure which shipping option to choose.

For Example
UPS Second Day shipping:
  • If shipped on a Wednesday, the order will be delivered on Friday of the same week, by end of day
  • If shipped on a Thursday, the order will be delivered on the following Monday, by end of day
UPS Next Day shipping:
  • If shipped on a Thursday, the order will be delivered on Friday of the same week, by end of day.
  • If shipped on a Friday, the order will be delivered on the following Monday, by end of day.
We do our best to ship orders with UPS shipping option within the same day if they are received before 12pm PST UPS provides a guaranteed delivery date, but unforeseen issues may delay delivery.

For detailed information on shipping, please visit our Shipping page

Do I need to create an account to place an online order?

No, you can place an online order without creating an account. The advantage of creating an account is that it makes the checkout process much faster for future purchases. We do NOT share your information from creating an account with third parties.

How soon will I get my order?

Orders are ready for shipping from our San Francisco warehouse within 1-2 days of ordering. Orders placed on the weekend and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship. While we will do all we can to ensure your order is delivered on time, OldShanghaionline.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

What sizes would the Kimono Robes fit?

Our Kimono Robes all come in "One Size", which traditionally fits US women sizes 2-14, with many items having easy-to-adjust wrap sash and tie closures. Please review our size charts & details on the product pages. If you have your exact measurements, it will be better for determining how the kimono will fit.

Do you have a brick & mortar location?

Yes, Old Shanghai Online is the online sister store to five retail outlets. Located in San Francisco famous Chinatown on Grant Ave., please visit: Old Shanghai & Canton Bazaar

And in the North Bay historic town of Petaluma, please visit: Old Shanghai Decor 

Old Shanghai
645 Grant Ave
San Francisco, CA 94108
T: (415) 986-1222

Canton Bazaar
616 Grant Ave
San Francisco, CA 94108
T: (415) 362-5750

Old Shanghai Decor
172 Petaluma Blvd N
Petaluma, CA 94952
T: (707) 762-8088

Do you offer bulk discounts?

We only offer bulk discount for orders of at least 50 pieces per style, depending on availability. If this is what you need, fill out your contact information and the item name and quantity here and we will review your request.



Have more questions? Email us at custserv@oldshanghaionline.com