FREQUENTLY ASKED QUESTIONS





Do you offer gift wrap?

Gift wrap is not available at this time. However, we can include a personalized gift message. Before you begin the Checkout process, you can enter a note to recipient in the Comment/Gift Note section on the shopping cart page.

Do you offer gift cards?

The OldShanghaiOnline.com E-Gift Card can be purchased in denominations of $25, $50, $75,and $100. They are delivered via email & can be redeemed at OldShanghaiOnline.com. E-Gift card may not be used to purchase another E-gift card. E-Gift Cards are Final Sale items and thus cannot be returned for refund or exchange unless required by law. Old Shanghai Online is not responsible for lost or stolen cards. There is no sales tax on E-Gift Cards.

How do I return or exchange a gift?

Please visit our Returns & Exchanges page.

How much is shipping to my address?

You will be able to see the shipping cost for your order before entering payment information and confirming the order.

What expedited shipping services do you provide?

We offer Two-Day and One-Day Shipping as expedited options within the United States. If the shipping destination is outside of the U.S., we offer Yakit and DHL Express. For more details on different shipping services/options, please review our Shipping Policy.

Do I need to create an account to place an online order?

No, you can place an online order without creating an account. The advantage of creating an account is that it makes the checkout process much faster for future purchases. We do NOT share your information from creating an account with third parties.

How soon will I get my order?

Orders are generally processed within 2 business days of purchase. Delivery depends on the selected shipping method.  For more details on Estimated Delivery Times, please review our Shipping Policy.

I have not received the package, but tracking shows it is delivered?

If the tracking status shows the package as delivered, wait 36 hours before contacting us to investigate. In rare cases, packages may be marked delivered up to 36 hours prior to arrival.

What sizes would the Kimono Robes fit?

Our Kimono Robes all come in "One Size", which traditionally fits US women sizes 2-14, with many items having easy-to-adjust wrap sash and tie closures. Please review our size charts & details on the product pages. If you have your exact measurements, it will be better for determining how the kimono will fit.

Do you have a brick & mortar location?

Yes, Old Shanghai Online is the online sister store to three retail outlets. Check out our About page for location details.

Do you offer bulk discounts?

We only offer bulk discount for orders of at least 50 pieces per style, depending on availability. If this is what you need, fill out your contact information and the item name and quantity here and we will review your request.

How can I get in touch with you?

Email is the best way to contact us. If you want to leave us a voicemail, you can call 415.997.7864.



Have more questions? Email us at custserv@oldshanghaionline.com