- All shipping charges include handling, order processing, item selection, packaging and transportation of items.
- Additional shipping charges may apply to some items due to large size or bulkiness. We will contact you within 2 business days if there are any additional shipping charges to your order.
For orders placed before 12pm (noon) US Pacific Time on business days, we do our best to process and ship them within the same day if there are no order issues pending your response. Orders placed beyond this time or during weekends and holidays are processed on the next business day. (Please note that orders are not processed or shipped on Saturdays, Sundays or US public holidays.)
Most orders are processed and ready for shipping within 2 business days, while some orders may take additional time. If there are any issues with your order, you will be notified as soon as possible. Possible delays may include:
- Incorrect Address
- Inaccurate or Incomplete Payment Information
Orders with out of stock item(s) may take an additional 5 business days to process and ship.
During high volume holiday seasons, please allow up to 3 business days for order processing.
Orders are ship from our San Francisco facility. We work with United States Postal Service (USPS), United Parcel Service (UPS) and Fedex to provide the best shipping option for you. Because we individually review delivery options for each and every order to find you the quickest, most cost-effective solution, items that are ordered together may not necessarily be shipped together.
Estimated Delivery Times below do not include Order Processing time.
|Shipping Method||Estimated Delivery Times|
|FREE No-Rush Shipping *Orders over $50||Up to 5 business days|
|Standard Shipping||4-5 business days|
|Two-Day Shipping||2 business days|
|One-Day Shipping||1 business day|
|UberRUSH / Postmates||Same-day delivery (San Francisco, CA only)|
- Above estimates apply to orders placed before 12pm (noon) US Pacific Time.
- Delivery times are based on distance to location.
- UberRUSH / Postmates same-day delivery is only available Monday through Friday between 10am to 4pm Pacific Time within San Francisco, California.
- Delivery service is not available on Sundays and major holidays.
- Signature may be required upon delivery for expedited services.
|Shipping Method||Tracked||Insured||Estimated Delivery Times|
|USPS First-Class Mail International||No||Yes||7-21 business days|
|Yakit Standard (All Duties and Taxes Paid)||Yes||Yes||6-15 business days|
|Yakit Express (All Duties and Taxes Paid)||Yes||Yes||3-5 business days|
|DHL Express||Yes||Yes||2-3 business days|
- Delivery times are based on distance to location. Estimated Times do not include order processing or custom clearance time.
- USPS delivery service is not available on Sundays and major holidays.
- UPS, Fedex, Yakit and DHL delivery services are not available on Saturdays, Sundays and public holidays. Signature is required upon delivery for Yakit and DHL services.
- For USPS and DHL delivery services, duties & taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties & taxes will be based on the value of the order & the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties & taxes is the responsibility of the recipient and these fees are collected at the time of delivery. Please contact your local customs office for more information.
While we will do all we can to ensure your order is delivered on time, OldShanghaionline.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
You will receive shipment notification via email as your order ships. It includes tracking information with which you can follow the delivery of the package. If you have not received this notification from us, please contact us for more information.
If the tracking status shows the package as delivered, wait 36 hours before contacting us to investigate. In rare cases, packages may be marked delivered up to 36 hours prior to arrival.
Have more questions? You may find answers on our FAQ page.