STORE POLICIES

You can shop with confidence and without worry at Old Shanghai Online.
We strive to provide you with an excellent shopping experience. Read testimonials on Amazon and eBay.



ORDERING INFORMATION

We have one of the best Online Store Policies anywhere, including our Satisfaction Guaranteed Return Policy! Before placing an order at Old Shanghai Online, be sure to read our policies.

Placing Orders
You are free to browse our products and add them to the shopping bag. When you are ready to check out, click on the "Shopping Bag" link at the top of every page and fill out your information. We ask that you review your order carefully prior to submission, as it may not be modified once submitted.

Order Confirmation
Upon successfully placing an order, you will receive an order confirmation number as well as an email that states your order number and the list of products you have purchased. Please remember to provide us with a valid email address! If you do not receive any confirmation, please place the order again or contact us for more information.

Payment Options
We accept American Express, Discover, MasterCard and Visa.
You can also take advantage of PayPal's added security, whether or not you have a PayPal account. Simply select PayPal at checkout. All prices are in U.S. dollars.

Sales Tax
We are required to collect local sales tax for residents of California. Sales tax is currently 8.75%. Sales tax does not apply to orders that ship outside of California.

E-Gift Cards
If you have received an OldShanghaiOnline.com E-Gift Card, you can redeem it during checkout. Enter the code in the "Coupon Code / Promotional Code" section and click "Apply". Your order total will be adjusted accordingly. If the total exceeds the amount of your E-Gift Card, your account will be charged the outstanding order balance. The information on your credit card will not be used for any other purpose.

Order Updates
If one or more products in your order are out of stock, we will email you within 48 hours with expected availability. You may cancel the order if the product will be unavailable for over 2 weeks. If we do not receive any response about the out-of-stock product(s) and other order changes within 1 week, we will ship the rest of your order without the missing items.

Have more questions? You may find answers on our FAQ page. Or, email us at custserv@oldshanghaionline.com.


Shipping fees

  • All shipping charges include handling, order processing, item selection, packaging and transportation of items
  • Additional shipping charges may apply to some items due to large size or bulkiness. We will contact you within 2 business days to confirm any updates on shipping charges to your order.

Shipping information

Most orders are ready for shipping within 2 business days of ordering, while some orders may take additional time. If there is any unforeseen delay to your order, you will be notified as soon as possible. During high volume holiday seasons, please allow up to 3 business days for order processing. Please note that we do not ship on Saturdays, Sundays or holidays.

We work with UPS and United States Postal Service (USPS) to provide cost-effective shipping. Because we individually review delivery options for each and every order to find you the quickest, most cost-effective solution, items that are ordered together may not necessarily be shipped together.

United States

Shipping Method Estimated Delivery Times
Standard / USPS First Class 3-10 business days
USPS Priority Mail 3-5 business days
2nd Day Air 2 business days
Next Day Air Saver Next business day
UberRUSH Same-day delivery (San Francisco, CA only)

  • Above estimates apply to orders placed before 12:00 noon PST
  • Delivery times based on distance to location, & does not include order processing time
  • UberRUSH same-day delivery is only available Monday through Friday between 10am to 4pm Pacific Time for San Francisco, California shipping addresses.  
  • USPS delivery service is not available on Sundays and major holidays
  • UPS delivery service is not available on Saturdays, Sundays and public holidays. Signature is required upon delivery.

International

Shipping Method Tracked Insured Estimated Delivery Times
USPS First-Class Mail International No Yes 7-21 business days
Yakit Standard (All Duties and Taxes Paid) Yes Yes 6-15 business days
Yakit Express (All Duties and Taxes Paid) Yes Yes 3-5 business days
DHL Express Yes Yes 2-3 business days

  • Delivery times based on distance to location, & does not include order processing or custom clearance time
  • USPS delivery service is not available on Sundays and major holidays
  • Yakit/DHL delivery service is not available on Saturdays, Sundays and public holidays. Signature is required upon delivery
  • For USPS/DHL, duties & taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties & taxes will be based on the value of the order & the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties & taxes is the responsibility of the recipient, & these fees are collected at the time of delivery. Please contact your local customs office for more information.

While we will do all we can to ensure your order is delivered on time, OldShanghaionline.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Order Status

We will email you with tracking information as your order ships. If you have not receive this information from us, please contact us.

Have more questions? You may find answers on our FAQ page. Or, email us at custserv@oldshanghaionline.com.


RETURN POLICY

Our 30-Day Satisfaction Guaranteed Return Policy

If you are not satisfied with your purchase, we will gladly take care of it for you!

Return Instructions
To ensure that your return is handled promptly, you must obtain a Return Authorization Code (RA#) before returning your order to us. Once you decide that you need to return your purchase, email your request to custserv@oldshanghaionline.com immediately (preferable within 15 days of receipt to ensure that your return remains valid). In the email, include the following information:

  1. Order Number
  2. Buyer Name
  3. Item(s) to be returned
  4. Reason for return

You will receive an RA# within 2 business days of your request. Items returned without an RA# will not be accepted. Return packages must arrive at our location within 30 days of the original purchase date. If you have not heard from us after 2 business days, please email us again. Your initial request may not have reached us.

Returning Merchandise
Enclose a copy of the email, the original packing slip and the merchandise you are returning in the package. Label the package clearly with the RA#. The buyer is responsible for the return shipping cost, as well as any shipping fees incurred in the case of an exchange. We recommend that you use a return shipping method that has tracking and/or insurance services since we cannot offer any refund for items that do not arrive at our location.

Merchandise must be returned in its original condition & packaging including any tags & special components. Merchandise that are used, worn, soiled or altered by the customer will be refused, discarded or returned to buyer at buyer's expense.

We reserve the right to refuse any requests and returns or apply restocking fees to returned packages that are received beyond our 30-day guarantee period.

Gift Returns
If you received a gift from Old Shanghai Online and would like to return or exchange it, please contact us within our 30-day guarantee for assistance. You will receive Old Shanghai Online store credit for the dollar amount of the item. Payment may be required if the exchange amount exceeds the cost of the return item. If you have questions, please contact us at custserv@oldshanghaionline.com.

Exchanges
To exchange items in an order, please follow the above return instructions for the original order and place a new order for the items you want.

Packing Errors and Damages
Upon receiving your order, inspect the package carefully. Please contact us within 2 days upon receipt if there is a packing error or damages in your order to ensure that we can review your case and resolve the issue for you right away.

Refund Process
Once a return package arrives at our location, it may take up to 10 business days to process the refund. Refunds will be credited back to your original method of payment. Restocking fee may apply if there are issues with the returned merchandise. Original shipping & handling charges are non-refundable.

Refunds will be credited back to your original method of payment. Please allow up to two billing cycles for the credit to appear on your account statement. You can always contact us at custserv@oldshanghaionline.com for updates on the refund status.

Have more questions? You may find answers on our FAQ page. Or, email us at custserv@oldshanghaionline.com.


Errors
Although information on this site has been checked for accuracy, occasionally errors and omissions occur and are subject to correction.Old Shanghai Online reserves the right to update or modify its store policy when deemed necessary.


Email is the best way to get in touch with us and we respond back to all emails within 24 to 48 hours. This site runs independently of our stores. Please do not contact our stores with questions regarding this online store or orders processed through this site.

You can shop with confidence and without worry at Old Shanghai Online. For more information, please email custserv@oldshanghaionline.com. Start shopping our Asian Decor and Asian Gifts now!